Terms & conditions

Last updated October 24, 2026.

Requests and pricing

An appointment request is not a confirmed appointment. Luminate Solar and Window Care confirms the service address, scope, schedule, travel, and final price with you before the job. Solar cleaning is $5 per panel, with a $125 minimum. Travel is $2 per one-way driving mile from Redlands, confirmed in your quote. Window cleaning and larger or unusual jobs require an individual quote. Usual service hours are weekends, 8 am–4 pm Pacific. Visits reserve two hours; additional time may require a different schedule.

Payments and changes

When an invoice includes a secure payment link, payment is handled by the named payment provider. This website does not collect card numbers. Contact Luminate to discuss cancellation, rescheduling, or a payment question.

Feedback and return-visit coupons

After a completed service, one honest rating and comment earns a 25% coupon for the next cleaning subtotal, regardless of rating or publication. The standard minimum is applied before discount. Travel is excluded. Coupons are single-use, cannot be combined, and are tied to the customer’s email. Publication requires optional consent. Public reviews display the first name, rating, original comment, and an incentive disclosure. Moderation addresses spam, personal information, and inappropriate content consistently across ratings. Google reviews are separate and receive no reward.

Luminate customer text programs

Customers may separately choose automated appointment texts and marketing texts using unchecked, optional choices on the booking form or private visit page. Appointment texts include requests, confirmations, cancellations, service updates, and reminders about one day before a confirmed visit; frequency varies with bookings. Promotional texts include Luminate cleaning offers and seasonal promotions, up to two per month. Message and data rates may apply. Consent is not a condition of purchase. Email updates are available without SMS consent. Existing contacts are not automatically enrolled.

Reply STOP to unsubscribe from all automated texts or HELP for help. Manage individual programs on your private visit page. After STOP, reply START to the same sender and save new choices on your private page; START alone does not enroll you in marketing. Text delivery begins after sender approval. Wireless carriers are not liable for delayed or undelivered messages. See text program details.

Luminate owner text alerts

This optional SMS program sends the business owner automated notifications about new booking requests and an enrollment confirmation. Message frequency varies with booking activity. Message and data rates may apply. Enrollment is separate from email notifications and is not required to purchase services or use this website. Customers are not enrolled in automated texts by submitting a booking request.

Reply STOP to unsubscribe. Reply HELP for help. You may also disable alerts on the owner text alerts page, or contact us for assistance. After replying STOP, reply START to the same sender and re-enable alerts on the website if needed. Wireless carriers are not liable for delayed or undelivered messages. Check the owner dashboard for current booking information.

Contact and privacy

For service or messaging support, email Luminatesolarcare@gmail.com or call (909) 534-1916. See our Privacy policy for how we handle information.